Manuals | Video Tutorials | Web Conferencing Articles | FAQ | System Test.jpg)
FAQ
| Getting Started What do I need to host a session with DoConference? Do I have to download software to use DoConference? How do I start a meeting with DoConference? How do I schedule a presentation with DoConference? |
How To |
Features |
| Troubleshooting I have been invited to an event but when I click meeting link, I get the message "We're sorry. The presentation you are trying to view is currently not active. Please try again later." What do I do? Attendees complain that Presenter's audio comes in too loud. What options do attendees have to adjust volume? I'm hearing an echo in the webinar presentation when speaking. What can I do to eliminate the echo? Why can't my audience hear me speak with the microphone? Why can't my audience see my video feed? |
| Screen Sharing What do I need to Screen Share in DoConference? Why does the Presenters Video freeze when Screen Sharing? What if a participant can't see my screen when Screen Sharing with DoConference? Why is the screen sharing slow / blurry / poor quality? |
Billing |
| Technical What do I need (system requirements) to host or attend a session with DoConference? How can I convert video files that are not in Flash format so I may upload to DoConference? What are the bandwidth minimum requirements for screen sharing? Can a PowerPoint presentation consist of audio or video? I have a PowerPoint file which exceeds the 20MB limit, what can we do to reduce the file size without removing slides or splitting up presentation? Why is the presenters video slow / choppy / poor quality? How do I verify microphone and speaker settings on a Mac? Does DoConference support video playback during presentations? What do I do if the presenters screen is too small on my computer while I am watching them share a screen? |
| Getting Started What do I need to host a session with DoConference? With DoConference, there's no hardware or software to purchase. A microphone, a webcam, and an Internet connection is all you need. Do I have to download software to use DoConference? DoConference is web based which means no software to download or install. Certain features, such as sharing your screen will need a small browser based plug-in to be installed, but your attendees will never need to download anything in order to participate in your event. How do I start a meeting with DoConference? From your DoConference Account Manager, click the green "Start Session" button of the presentation you would like to begin. Once your presentation is open, click Yes on the following dialog box ÒWould you like to start your presentation session now? This will allow your audience to join your presentation." This will start your meeting and allow attendees to log in. How do I schedule a presentation with DoConference? From your DoConference Account Manager, click on Send Invitations from the Options menu for the presentation you would like to create email invitations. Enter the email addresses of the recipients, specify the time and date of the event, and then preview the email invitation prior to sending. Once you click send, they will be sent the invitations. |
| How To How do I record a presentation with DoConference? From inside your "meeting room", in the Presentation Control area, click the Record button once you are ready to begin recording. You will then receive a dialog box to confirm. Click "Start Recording" to begin recording. You will notice a red dot labeled Recording in the upper left hand corner over the presenters screen when recording is live. To stop recording, simply repeat the steps and click Stop Recording or End the Session from the Presentations Controls. How do I playback a recorded presentation? From the DoConference Account Manager, click Manage Recordings to view. Click "Play Recording" to playback the presentation event. How do I share my Recordings with others? From the DoConference Account Manager, click Manage Recordings to view all of your recordings. Note the Audience UR beside each recording. This is the web address URL that you can share with anyone else. Feel free to send this URL via email, or to post it on your website or blog. How do I join an event to which I had received an invitation? To join an event, simply click the link sent to you in the invitation email for the Live. Fill out the required registration information and click "Enter the Presentation" |
| Features Is DoConference compatible with Mac users to attend online events? Yes, you can attend or present in any meeting or event with a Mac based computer using either Safari or Firefox. Can we present with PowerPoint slides on DoConference? What about PDFs? Yes, you can use PowerPoint 2003 and PowerPoint 2007 slides. Not only can you upload PowerPoint presentations, but DoConference also supports PDF documents, Word documents, and Excel spreadsheets. How many broadcasted videos does DoConference support during a session? You are allowed up to 6 presenters broadcasting video from their webcams. However, please keep in mind that this is a "Broadband" feature, and that you will need to have a fast internet connection. An attendee has been promoted to Presenter but is not heard over the DoConference platform. What must the presenter do? All presenters must click the "Start Broadcast" button so they can begin speaking. The Start Broadcast button is located immediately below the presenters window in the upper left hand corner. Also, test your microphone connection in our Microphone Settings Wizard under the "Presentations" tab. How do I change an attendee to a presenter during the presentation? Click on the attendees name and click on "Make a Presenter" To allow this person to be the current speaker so that they can share their screen, click on the presenter and click on "Set as Current Speaker" How can I enlarge the video of the presenters? To adjust the video feed screen size, Click and drag the icon in the lower right hand corner and stretch towards the right. Can I collect payments from invited participants with DoConference? Yes. With the optional PayPal feature, you may collect payments from participants for events with your merchant PayPal account. Are URL links active within slides for attendees viewing the presentation with DoConference? Yes, links are active within the text chat module and slides of presentation module! A new browser window will open once the link is clicked. They will also be able to return to the presentation without any interruptions. How do I make it so the other attendees can't see each other on the attendance list? Under the Attendee tab select Òmake attendance private.Ó By selecting this option the attendees can only see the presenter and themselves. |
| Troubleshooting I have been invited to an event but when I click meeting link, I get the message "We're sorry. The presentation you are trying to view is currently not active. Please try again later" What do I do? Once confirming the time and date of the event, it may be that the host of the event has not made the session available. Check back in about 5 minutes. Once the session is available, you will be able to login to the event. Otherwise, please contact the event host for more information. Attendees complain that Presenter's audio comes in too loud. What options do attendees have to adjust volume? Simply turn down the volume on your speakers, or move your mouse over to the presenter you wish to adjust the volume. Note the Volume level slider, Audio mute, and Video mute. Adjust the audio level by moving the slider to the left. I'm hearing an echo in the webinar presentation when speaking. What can I do to eliminate the echo? This is because your microphone is picking up the sound from your speakers. To reduce the amount of echo, move the microphone and speakers as far apart as possible or turning your speakers down. We also highly recommend using a headset which will eliminate the echo. Why can't my audience hear me speak with the microphone? Be sure to click Start Broadcast for the audience to hear you. Make sure that your microphone is plugged in, and the volume is set accordingly. Also, verify the microphone settings with DoConference by clicking Presentation - Microphone Settings. Also ensure that no other programs might be using your sound card, such as Skype, or any other sound recording or playback program. Walk through our Microphone Settings Wizard under the Presentation Tab to verify it is working. Why can't my audience see my video feed? Be sure to click Start Broadcast for the audience to see you. Make sure that your webcam is plugged in. Also, verify the Video settings with DoConference by clicking Presentation - Video Settings. From the Video Settings Wizard, walk through the web cam set up, make sure your camera is selected and you can see your image on the test window. Also ensure that no other open programs might be using your webcam, such as Skype, or any other IM or Chat programs. Click here to get the latest version of Flash. |
| Screen Sharing What do I need to Screen Share in DoConference? DoConference has a ÒScreen Sharing Plug-in' that must be installed to utilize Screen Sharing. For Internet Explorer on Windows, this is a small ActiveX control. For Firefox or Safari on either Mac or Windows, this is a Java Applet. Either way, it only takes 1 minute to install, and only the presenters who wish to share their screen need to do it. Viewers don't have to install anything. Why does the Presenters Video freeze when Screen Sharing? Screen Sharing is a version of a video feed. To save bandwidth during the presentation, DoConference pauses the video feed so the screen sharing can have the clarity and speed to keep the quality of the presentation. What if a participant can't see my screen when Screen Sharing with DoConference? Try restarting the screen sharing session, or closing the window and reconnecting to the service, or have them log out and log back into your session. Also, make sure you have a wired internet connection not a wireless connection. Why is the screen sharing slow / blurry / poor quality? This is usually because of an internet connection issue, either on your side or on the audience members' side. For best experiences we recommend a broadband connection. Also make sure to set your screen resolution to a maximum of 1024x768. A viewer can also control how the screen is displayed. If itÕs too small, they can click on "Actual Size" in the upper right corner of the window, and this will zoom the screen. "Fit to Screen" will make the presenter's screen fit in the Screen Sharing window. |
| Billing How do I update my credit card billing information with DoConference? To update your billing information, simply log in to your DoConference Account Manager and click the Profile tab in the upper right hand corner. Scroll down Billing Information and click the Modify Billing Information link. When I attempt to log in to my account, the window says invalid password? If you cannot remember your password, please contact Support and we will provide you with your password. 1-317-816-0700 EXT 12 What are my options for subscription length? We offer monthly, 3-month, 6-month, yearly, or pay-per-use subscriptions. How do I upgrade my monthly subscription plan(s) with DoConference? If you need to change any of your monthly subscription plans, please e-mail or call 1-317-816-0700. What are my billing options? We accept Visa, Mastercard and Discover for monthly subscriptions. Other payment terms may be arranged for longer contract periods. For further billing or subscription related questions contact our sales team at 1-317-816-0700. |
Technical What do I need (system requirements) to host or attend a session with DoConference? Minimum requirements to host or attend fully interactive meetings using DoConference: - Microsoft Internet Explorer, Mozilla Firefox, Safari or Netscape - JavaScript and cookies enabled in the browser - 56K or faster Internet connection (Broadband connection recommended) - Webcam and microphone for Presenters and computer speakers for Attendees How can I convert video files that are not in Flash format so I may upload to DoConference? There are many software applications available which can perform this conversion. A program we suggest is Riva Flash Encoder. With this software, you can convert your video files to Flash (flv). What are the bandwidth minimum requirements for screen sharing? To successfully broadcast with the Screen Share feature, the presenter will require a minimum of 256kbps (500kbps is recommended) Can a PowerPoint presentation consist of audio or video? DoConference does not support PowerPoint presentations with embedded media content. The one option you do have is to convert the media file to a Flash video (flv), upload into DoConference, and playback on your cue during your presentation. I have a PowerPoint file which exceeds the 20MB limit, what can we do to reduce the file size without removing slides or splitting up presentation? It may be that your PowerPoint consists of many large images. Try compressing the images of your slides with PowerPoint to reduce the file size: Open PowerPoint presentation file Click File - Save As Click Tools from the upper right hand corner of "Save As" dialog box Select "Compress Pictures" Change Resolution to "Web/Screen (96dpi)". Click OK Rename File and Save file as type "Presentation" Why is the presenters video slow / choppy / poor quality? This is usually because of an internet connection issue. For best experiences we recommend a broadband connection. If you are on dial-up here are some things you can try: - Make sure there aren't any other applications open that can consume your bandwidth, such as instant messaging, email programs or other web sites. - Set your connection type to Modem in the Connection Settings dialog if you have Dial up and set to DSL/CABLE/TI is you have Broadband.(see Presenter Broadcast Module) How do I verify microphone and speaker settings on a Mac? Within System Preferences, check Sound and verify both Input (microphone) and output (Speakers) are properly configure and working. To avoid echo' be sure speakers are disabled when using headset as the output as the microphone will pick up that as well. Does DoConference support video playback during presentations? Yes. With DoConference you can upload Flash video (FLV) or other video content into your presentation. Certain content can't be converted to FLV, but our system will attempt to convert most MPG, AVI, WMV and QuickTime video files. What do I do if the presenters screen is too small on my computer while I am watching them share a screen? This is because your screen resolution or screen size is larger than theirs, and your screen has to be "squished" to fit on their screen. There are a few different options available: -Best Option - Set your screen resolution to something lower than theirs, such as 800x600 or 1024x768. -Have your audience click on the "Maximize Viewing Area" located in the upper right corner of the content area |